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Delivery, Returns, Refunds & Cancellations


Suits for Purchase

The estimated delivery time on a suit is between 3-4 weeks in low season and 10-12 weeks in high season.  We do hold some suits which are off the peg and be found in the Clearance section.  Please check with customer services before placing your order to see if the suit required is available for immediate despatch.


Hired Stock

All items will be delivered 7-10 days before the event.  This allows time for the items to be tried on and if available, replacements sent.  

The items will be collected between 72 hours after the event.  Items not returned on the date agreed a £15 per day charge will apply.   


Returns

Any items purchased in store will not be refunded unless the item is faulty.

All returns purchased on line under Consumer Law an email must be received within 14 days from the delivery date confirming the reason:-

1.  No longer required 

2.  Does not fit. 

3.  Wrong colour. 

4. Received too late.

Under Consumer Law the product will need to be received within 14 days from the date the return request was received.  A refund or replacement will be made as required. We aim to process refunds within 30 days of receiving the returned item(s).

Please note:

  • Goods must be returned in good condition, carefully repacked in the original packaging undamaged and unworn.
  • We strongly recommend that you request and retain proof of posting for any items returned.
  • We will not reimburse post & packaging costs that you incur when returning the items.
  • On occassion items not meeting the terms and conditions will be issued with a credit note or sent back to the individual.

Notification of a return received after 14 days from the date the item was delivered will not be entitled to a refund of exchange. 

Formally Suited reserve the right to refuse any return if any of the conditions above are not met.


Incorrect Goods

Upon receipt of your order you discover that the items you have received are incorrect, damaged, defect or if you have received the incorrect quantity, please notify us via email or contact number. 

 

Items not received

In the event of non-delivery of goods.  Please contact us after 14 working days.  The carrier will be contacted and the client will be updated on the findings.  Should an item not be delivered after 30 days and the tracking investigation shows the item is still with the carrier the item will be refunded or a replacement sent as agreed by the client.
 
Sometimes unfortunately items you have ordered may be out of stock and you will be sent a suitable alternative item, at an equal value or greater. We can only apologize for the inconvenience of the original ordered item for being out of stock. We will be unable to be held responsible for return postage of these alternative items.


Cancellation

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order. You must inform us of your wish to cancel within a period of 14 days. The period of 14 days begins on the day you receive your goods. You must take reasonable care of the goods and not use them. We need your goods returned to us within the 14 day period from the date the return request was received. 

If you have received goods before you cancel your contract then you must return goods to us in their original packaging.  If you return goods to us, we will not be responsible for any loss or damage to them during transit and suggest taking out insurance. If goods are lost or damaged in transit, it is your responsibility to contact the courier used to ascertain where the item is and make a claim against the company.  

No refunds will be issued on items made to your own specification or made to order. Returned items which are not in new or unused condition may not be credited to your account unless they are faulty.

We reserve all rights to cancel the contract between us if it is found to be the case that either we have insufficient stock to deliver the goods you have ordered or we do not deliver to your area. If in the event that we do cancel your contract we will notify you by email, and you will receive a re-credit to your card as soon as possible, within 30 days of your order being placed.

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