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FAQs
We've put together this guide to cover the most frequently asked questions. If you have any further queries, please feel free to contact us.
Why should I use Formally Suited?
We have been established since 2012 and work within Essex and surrounding counties offering excellent quality Wedding Suit Packages, Business Suits and Tuxedo's with all Accessories required from Top Hats all the way down to your Shoes. Items can be purchased from the website or directly with customer services.
Our items are the best on the market and we have not cut any corners on quality and style.
We will do our best to find you exactly what you are looking for. If we do not have it in stock, we will try out upmost to get what you need.
What does your Wedding Suit Package Include?
Our aim is ensure you are the best dressed male at your wedding. We take all the pressure away and do all the work for you, all you need to do is arrange your consultation, order your preferred suit and pay our extremely reasonable costs.
We offer the complete personal touch to all our Essex and surrounding counties based customers that you do not get from any shop. We come to your house. We will visit for an initial consultation with the suits and ensure you are completely happy with your suit order. Once the decision has been made for us to be your supplier, we will then return for a fitting with the groom and all his men. We then return to deliver all the suits and accessories up to 2 weeks before your wedding (package dependent). Any changes or alterations are arranged and delivered in sufficient time for your big day. Our last visit is to collect the items from you.
For all our customers outside of Essex, please place your order via our website or contact our Customer Services Team and we will deliver your suit orders between 7-14 days (package dependent) before your wedding to allow sufficient time for any changes to be made with the collection 2-3 days after your big day.
Are the suits available immediately?
All suits are ordered "Subject to Availability". Some items may require adjusting but we do our upmost to ensure everything is perfect for you.
How can I book a consultation?
Please contact Customer Services for a booking form.
How can I place an order?
With regard to the suit packages, please place your order on the suit page by adding in your sizes needed, this will save to your basket. Simply keep adding until you have finished your order.
We have many accessories available to hire or buy for both men and boys, subject to availability. These accessories will finish off any look you might want to have! Again, make your choices and add them to the basket.
Once you are happy with your choices, go to the Basket and follow the checkout instructions.
How much does delivery & collection cost?
We have a flat fee for UK postage:-
1-5 items - FREE, 6 - 10 items - £2.99, 10+ items - £3.99, Express 1-5 - £7.99, Express 6+ - £9.99, Suit Hire Delivers - £9.99
All items will be delivered between 5-7 working day by either Royal Mail or Evri.
Carriage charges are nationwide and per address. Please advise if the delivery/collection addresses is different from the billing address.
For delivery/collections we use Evri. A signature may not be necessary and if a safe place is available, please state at the payment page. Our collection/delivery service nationwide is always between 9.00am and 5.30pm. However, some collections/deliveries can be delayed due to carrier delays.
Please advise our Customer Services Team if you will not be available on the day of collection and whether any additional collection details will be necessary (ie, next door neighbour/garage etc).
Can FREE consultations be arranged for hire packages in Essex and surrounding counties?
We offer a FREE consultation service for Weddings within the Essex area or double appointments (to Romford, Upminster, Hornchurch or North of Colchester)
How does a Groom qualify for a FREE Suit Hire Package?
A suit package will be made available for the Groom if an order of 5 or more suits are placed.
How do I change or cancel an order?
Making changes to an order
Size change - 7 days before your delivery date to check availability. Any changes required due to the customer ordering the wrong size will incur at £10 per item charge.
Add items - 7 days before your delivery date to check availability, make any changes and process any additional costs.
Hire to Buy - If you have arranged to hire items and decide to buy them before your delivery date, please contact us to make any changes and process any additional costs.
Cancel an order
Cancellations must be made initially by email.
To ensure that the cancellation is within the alloted time frame (please refer to our Cancellation details within Terms & Conditions) and to avoid any issues arising.
Cancellations made up to 6 weeks before the event date will not quality for a refund unless extreme circumstances. Supporting evidence will need to be submitted including any Doctors certificates or cancellation of venues.
Should orders be cancelled after the 6 weeks a 50% refund will be issued less deposit.
When is the best time to order?
We often reach full capacity, after which we turn away orders to ensure the smooth-running of our service. Consequently, we recommend that as soon as someone has decided to use our services they should not delay in putting their order through or book their consultation.
For hire packages - if you wish to benefit from the repayment plan, we recommended booking a consultation as soon as possible. If you do not wish to use the repayment plan then we recommend at least 6 months prior to your wedding to ensure that all visits are available.
Do you deliver to different parts of the country?
Yes, we deliver and collect anywhere on the British mainland as standard.
What sizes do you need?
We only require 4 sizes to provide an outfit. These are the common sizes that men will be aware of: chest, waist, inside leg and collar.
What about extended hire?
We offer extended hire at £15 per week (£2.50 per day) for the suits and additional hire for accessories at £1 per day. We will need to be informed of the extension 14 days before the hire date.
When do I pay for my suits?
When an order is placed online payment can be made via paypal.
Payments can also be made by bank transfer. Please contact the customer services team via email / text to request payment details.
Do you accept deposits?
Yes we require a £100 non refundable deposit to secure a booking for packages only. For double appointments we require £300 which includes the £100 deposit. This figure will be deducted from the suit hire costs.
Do you offer a repayment plan?
Yes we offer a repayment plan for suit hire packages are available and can be made arranged monthly or quarterly. A charge of 2% will be added to cover admin costs.
When is payment required for Wedding Suit Hire?
50% of the invoice is required at the Fitting with the final payment due 6 weeks before the wedding date. A reminder can be sent out upon request. If full payment is not received, Formally Suited are entitled to cancel the order and refund the money already deposited, less £100 non-refundable deposit. If the customer is unable to make this payment, it is the responsiblility of the customer to inform Formally Suited no later than 8 weeks before the wedding date to make further arrangements. However it is at Formally Suited's discretion whether this request is agreed.
How do I change an order after delivery?
Size change - contact the Customer Services team by email or text to inform them that a change is required and an alternative item will be sent. A charge of £5 will be made to for delivery charges.
A delivery charge of £5 will be required.
What material are the accessory sets made from?
All accessory sets are made from the finest satin and create a perfect look.
If I buy an item is it brand new or has it been hired out?
All items stated as new are new and unused.
All items stated as used or clearance stock are re-sale stock and may show some sign of wear however, we attempt to only send out items which are in a good and reasonable condition.
Please check all details on the item.
What should I do if my items do not arrive?
Should your item(s) not arrive within 14 days from the date of purchase, please report the delay to our Customer Services Team. If contact has not been made within this time we will not investigate the delay and no refund will be offered.
Royal Mail and Evri are our preferred courier. They work within a 30 day delivery programme. If items are not delivered within that time frame only at this point we are able to investigate the delay or offer a refund.
PRIVACY POLICY
Formally Suited understands that privacy is important to our customers and that you care about how your personal data is used and shared online.
At Formally Suited we are committed to protecting the privacy and security of our customers and will only collect and use personal data in ways that are described in this policy and in line with your rights under the law.
Please read the following Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our site. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.
Please note that this Privacy Policy only applies to the use of our site, which may contain links to other sites. We do not have control over how your data is collected, stored or used by other sites and therefore advise you to check their privacy policies before providing any data to them.
INFORMATION ABOUT US
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Formally Suited Limited of 53 Brickfields Road, South Woodham Ferrers, Essex, CM3 5DD.
The role of Data Protection Officer is fulfilled by us as a Sole Trading Company and can be contacted via following email address: customerservices@formallysuited.co.uk.
DATA PRINCIPLES
Your information belongs to you, therefore we offer full disclosure as to the data held and ensure that it is available to you upon request.
We will protect your data in line with industry standards.
We only process your data for the following reasons:
- For business purposes that are either necessary to fulfil the relationship between customer and brand,
- Where documentation is required to be kept for legal purposes.
INFORMATION WE MAY COLLECT FROM YOU
Depending on the way in which you use our company, we may collect and process some or all of the following personal data from you:
- Any information you provide by filling in forms for use of our services. This includes information provided at the time of registration to use our personal service or when completing an order, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
- Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- To set up and manage your account to enable you to place orders and communicate with you regarding our orders.
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
- To contact you if we believe you have a legitimate interest in receiving the information. For more information about our legitimate interest policy, which is detailed below.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone].
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous. sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will only contact you by electronic means if you have consented to this.
RETENTION POLICY
Other than data we need to retain for legal purposes such as transaction history, we will only keep your data on file for maximum of three months. This includes any emails sent to customerservices@formallysuited.co.uk.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staffs operating outside the EEA, who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Formally Suited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure server. Any payment transactions will be encrypted and made through a third party payment platform where you will use your own password which enables you to access and made and receive payments, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
SHARING YOUR DATA
Formally Suited will share your data with third party data processors that are required in order for our business to function. These data processors include but are not restricted to:
- Logistics Partners- our network of partners that enable us to fulfil your delivery and returns processes
- Any legal regulators or law enforcement agencies that may require us to share information with them for business purposes
- Email Service Providers- such as Microsoft Livemail
- Social Media Platforms- including Facebook, Twitter, Pinterest
Please note that selected third parties that require doing so may send transactional SMS messages in order to update you on the delivery of your item.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Formally Suited or substantially all of its assets are acquired by a third party, in which case personal data held by Formally Suited about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use Terms and Conditions of supply and other agreements; or to protect the rights, property, or safety of Formally Suited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
OUR POLICY ON CHILDREN’S DATA
Children under 13 are not permitted to purchase from our sites due to EEA laws regarding the age at which you can provide consent to data processing. All communication and orders are made only with an adult or person aged 18 years or above. No personal details will be supplied or kept for a child unless required within a hire purchase agreement and only when placed by an adult and no data shall be disclosed to any third parties for such purposes.
HOW YOU CONTROL YOUR DATA
You will only be contacted if you have opted in by checking certain boxes on the forms we use to collect your data and will specify if we intend to use your data for such purposes or if we intend to disclose your information to any third parties for such purposes.
We want you to have control over your information and so we commit to giving you the ability to do the following:
- Access, amend, verify or withdraw any information held about you. You can also request a copy of the data by contacting customerservices@formallysuited.co.uk.
- Opt out of/ unsubscribe from marketing communications. This can be done within any marketing email sent to you or by contacting customerservices@formallysuited.co.uk.
- Exercise your right to be forgotten if you no longer wish for us to store any of your personal details. Should you wish to exercise your right to be forgotten, you must contact customerservices@formallysuited.co.uk stating this and all applicable data will be deleted from our systems. Some data may not be able to be deleted for legal reasons such as transactional history.
- Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customerservices@formallysuited.co.uk.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page. You will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the changes.
LEGITIMATE INTEREST STATEMENT
The contacting of customers and relevant parties, will only be exercised under what Formally Suited, and the brands within it, deem the requirement of the contact, and use of the customer’s data as a legitimate interest in the reason for contact.
Formally Suited and it’s brands (Dobell, MyTuxedo, Formal Tailor, Colin Ross) shall only contact a person who we believe has a legitimate interest in the communication. This will in all cases be because the customer has previously purchased a product from Formally Suited, has indicated an interest in the products provided by the brands, or may have a professional interest in the company and the services it provides.
The channels for which a LIA (Legitimate Interest Assessment) has been conducted are as follows:
- PR
- Direct Marketing (including SMS and postal)
- Social Media
- Customer Services